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Learn more about buying and selling with Navigate

What is a Buyers Agent? A licenced property professional who specialises in searching, evaluating and negotiating the purchase of property on behalf of buyers.

Buying property is one of the most significant financial decisions you can make, so there’s many reasons why having your own independent, industry insider ensures you make the best decisions.

A Buyers Agent helps you navigate the challenges of purchasing property, by providing expert advice on the process and thorough due diligence. We can provide a 250-point Property Specification Report, online Due Diligence Report, and Market Price (Apprasial) Report.

We’ll connect you to, or liaise with your existing mortgage broker, conveyancer, and building inspector.

Depending on your selected service with a Buyers Agent, they can complete the entire process on your behalf, or be co-pilot with you by investigating and negotiating properties that you find.

Purchasing property in Adelaide, especially for non-residents, can present significant challenges and risks. Unlike some other Australian states, Adelaide sales agents are not required by law to disclose property prices. Properties that do have prices listed, often sell for much more than advertised. We have the contacts and data to establish winning offers, without overpaying.

The real estate market in Adelaide primarily operates under a "buyer beware" principle, meaning you acquire the property in its current condition, and the responsibility falls on buyers to access thorough due diligence. Our 250-point property check, and 50+ page due diligence report go far beyond the typical research buyers will complete.

Engaging the services of a buyer's agent can prove to be a valuable asset and ally throughout this process, offering independent support and guidance.

Hiring a Buyers Agent has grown in popularity the past 10 years in Australia. However, in other countries it’s been common practice for a long time. For example, in the USA around 86% of home buyers use a Buyers Agent*.

Australian’s have started to recognise the unfair balance of power, information and expertise that occurs when a seller hires a sales agent, but the buyer is not represented. Even if a buyer has purchased prior, they are unmatched for a sales agent whose profession is to extract the highest price from the market. 

There are significant risks, complexity and legal requirements in the process of purchasing a property. Many buyers make common, avoidable mistakes that are compounded by the high value of the asset.

Although many buyers in Australia do tackle the challenge of buying by themselves, they expose themselves to:

  • Overpaying for property because they don’t understand fair market price, or are unknowingly bidding above other buyers due to the agents negotiation skills
  • Risks or loss of potential capital growth by not completing proper due diligence
  • Taking much longer to complete the purchase

A Buyers Agent can normally recover their professional service fees for their client, by:

  • Properly preparing a purchase strategy to speed up the timeframe
  • Completing comprehensive due diligence to avoid properties with hidden costs
  • Effectively negotiating with the sales agent to secure a fair price and terms

*Source: 2022 Report National Association of Realtors®

There are many advantages of hiring a Buyers Agent in Adelaide, including:

  • Provide you the confidence to make difficult decisions, as you have truly independent advice and support
  • Reduce your risk, with our extensive industry knowledge and due diligence 
  • Simplify the journey, with an expert just a call away
  • Create winning offers, that secure your favourite property
  • Give you a competitive advantage over other buyers, with a professional at your side
  • Save you time, as we do the legwork when hunting for property
  • Save you money, by understanding the market price of property to avoid over-offering
  • Reduce your stress, by leaving the complexity of tasks such as negotiation to us
  • Speed up your purchase journey, with our insider hacks and connections
  • Energise you to continue when you might otherwise feel burnt out
  • Connect you with other quality suppliers such as mortgage brokers and building inspectors

You need to consider if there is a vested interest. Why would someone work for you for free?

Usually, a ‘free buyers agent’ is a selling agent in disguise. They are being paid by a seller, a developer or someone else. This is the opposite of independent advice. They clearly have a vested interest or conflict of interest, and by nature, can’t provide unbiased advice to you, the buyer.


Services like this commonly connect you only to properties they are selling and might convince you to buy at inflated prices.

Taking advice from a ‘Buyers Agent’ who works for a Sales Office is comparable to having the same lawyer represent both plaintiff and defendant.

If you’re not paying for the advice, that person doesn’t have your best interests at heart (and the law does not require them to).

The best way to ensure advice is unbiased and has no conflict of interest, is to hire an independent Buyers Agent, who has a fiduciary duty to their client, the buyer. A reputable Buyers Agent will work for you and only you, and is paid only by you.

If a Buyer is not paying for the advice, then they shouldn’t expect it to be independent.

An independent Buyers Agent should not work within, or be connected to an agency that sells real estate. They shouldn’t be partnered with a sales agency to “push their properties”. They shouldn’t receive kick-backs or incentives from developers or other third parties.

Selling Agents and Auctioneers have a fiduciary duty to extract the highest price and best terms from buyers, for their client; the seller. By law, they must act in the sellers’ interests, which are generally the opposite to the buyers. Sellers want a high price, and the least restrictive terms in a contract. Buyers want the lowest price, and terms that protect them.

Fundamentally, Sales Agents are unable to provide buyers with independent, unbiased advice, because of their duty to the seller.

If someone claims to be a free Buyers Agent, you should be very wary.

They need to earn a living, so someone is paying them for their time. If you’re not the one paying, then they’re not exactly an independent advocate looking out for your best interests. There is likely a vested interest, hidden agenda or conflict of interest.

A free Buyers Agent is probably working within a sales agency, or working for a property developer, and is likely paid when you buy one of the properties they have for sale.

For independent, reliable and professional advice, similar to the engagement of an accountant or lawyer, the consumer needs to pay for the advice.

Check out what we include in our due diligence reports and ask if others are including the same reports.

We work with all residential property buyers. Whether you’re looking for your dream home, a first home, to downsize, or an investment property, we have the expertise to assist you.

As long as your search is within metro Adelaide, regardless of your budget, timeline or home preferences, we will tailor our support your individual circumstances.

A Buyers Agent brings value and expertise to all types of buyers.

Getting professional help is even more important to first home buyers because they:

  • Don’t have much, or any, experience with property
  • Take advice from family or friends which is probably outdated or not relevant
  • Often have less financial security to recover from a mistake
  • Are subject to a longer compounding period of making a good or bad decision. A first property has a foundational impact on the buyer's future financial position. 

A good Buyers Agent provides value to all types of buyers.

There are significant risks, complexity and legal requirements in the process of purchasing a property. Many buyers make common, avoidable mistakes that are compounded by the high value of the asset.

No.

Like all professional services, there can be substantial and important differences between suppliers that clients should consider, such as:

  • Range of services; do they tailor to your needs 
  • Costs of services; are they practical for your situation
  • Independence; they should not sell property or be part of a sales agency
  • Commitment; do they seem devoted to your experience

At Navigate, we provide a range of affordable services for DIY buyers, where we act as your co-pilot. This can save you $10,000+, whilst still giving you the benefit of a Buyer's Agent at your side.

In South Australia, a Buyer's Agent, otherwise known as a Buyer's Advocate, needs to be a qualified and licensed property professional with Consumer and Business Services. They must hold an active Land Agent or Sales Representative registration to provide services and enter into a Buyers Agency Agreement with a client.

Additionally, they may be members of the Real Estate Institute of South Australia, or the Real Estate Buyers Agents Association of Australia (REBAA).

Note, that the importance of ‘independence’ is so highly valued by the REBAA, that it requires that Buyer's Agent members do not sell property. For example, a Sales Agent selling property, who also wants to service buyers as a Buyer's Agent, would not be able to hold membership with the REBAA.

A Buyer's Agent must be licenced in the state they are purchasing property in.

In Australia, it is industry norm for a Sales Agent to exclusively sell property, and a Buyers Agent to exclusively help buyers.

A Sales Agent may be willing to offer you some advice, or assist you with basic elements of purchasing your next home. They will be particularly interested in helping if you currently have a home they can sell, as they want to secure your business as the sales agent for your current home. Sales Agent services are highly competitive, so they’ll work in unique ways in order to lock in your business.

Taking advice or assistance from a Sales Agent to purchase property isn’t a great idea, as they’re not a Buyer's Agent. Sure, they work in the same industry, but on the opposite end of the transaction. They aren’t well versed or experienced in what buyers need to have a successful purchase journey. There are dozens of elements to a Buyer's Agent service that a Sales Agent probably wouldn’t do, particularly in relation to due diligence. Our property investigation process has taken years to develop, and it wouldn't be something Sales Agent's are accustomed to.

Additionally, they’re not really offering independent and unbiased advice if acting on your behalf without charging a fee. The Real Estate Buyers Agents Association of Australia (REBAA) is highly concerned about this conflict of interest, so much so, that they do not allow any of their members to be involved in the sale of real estate; they must be exclusively a Buyer's Agent.

You’re probably most familiar with a real estate Sales Agent, who helps sellers, otherwise known as a vendor, sell their property. The Sales Agent acts on behalf of the vendor to advertise the property, choose an optimum buyer, and extract the highest sales price, and best terms from the buyer, for their client; the vendor. The seller typically pays the Sales Agent a fee of 2.2% to sell their home.

A Buyers Agent (also known as a Buyers Advocate) represents the buyer. They act in the buyer’s best interest and help them through the complexities and process of securing the property they want.

Buyer and Sales agents are on the opposite side of the transaction, with entirely different objectives. Each agent is trying to get the most favourable terms for their client.

A Buyers Agent finds properties that meet the buyers brief, assesses and evaluates properties, and then negotiates the purchase price and conditions.

A good Buyers Agent will be totally independent from Selling Agents, or a Sales Office, and therefore be able to offer buyers unbiased advice with no conflict of interest. Negotiating includes expressions of interest, private sales, off market, bidding at auctions and negotiating passed-in properties.

A Buyer should only rely on a Buyers Agent (not a Sales Agent) for advice, information, strategy and support when purchasing property.

Australians have started to recognise the unfair balance of power, information and expertise that occurs when a seller hires a sales agent, but the buyer is not represented. Even if a buyer has purchased prior, they are unmatched for a sales agent whose profession is to extract the highest price from buyers.

Hiring a Buyers Agent has grown in popularity the past 10 years in Australia. However, in other countries it’s been common practice for a long time. For example, in the USA around 86% of home buyers use a Buyers Agent*.

There are significant risks, complexity and legal requirements in the process of purchasing a property. Even experienced buyers make common, avoidable mistakes that are compounded by the high value of the asset.

Although many buyers in Australia do tackle the challenge of buying by themselves, they expose themselves to:

  • Overpaying for property because they don’t understand fair market price, or are unknowingly bidding above other buyers due to the agents sales process
  • Risks or loss of potential capital growth by not completing proper due diligence
  • Taking much longer than normal to complete the purchase

A Buyers Agent provides significant value to most buyers, by:

  • Properly preparing a purchase strategy to speed up the timeframe
  • Completing comprehensive due diligence to reduce risk, liability and unforeseen costs
  • Effectively negotiating with the sales agent to secure a fair price and terms
  • Saving their clients countless hours of complex work

*Source: 2022 Report National Association of Realtors®

It is our goal to save you money on your purchase journey, however in our opinion no Buyer's Agent should guarantee this.

The biggest impact we can have, is to avoid you overpaying for a home. We do this by:

  • Setting up your finance properly
  • Thoroughly researching to establish a market price
  • Understanding the seller and Sales Agent's desires
  • Preparing for the tactics of Sales Agent
  • Having a strategy for negotiations and auctions
  • Crafting a competitive offer terms, so it’s not just about price

The important thing is getting the right property at the right price - because getting a ‘bargain’ doesn’t really happen in a ‘hot market’. The winning buyer typically pays the most, but you only want to beat the second-highest buyer by a small margin. Just because you’ve paid the most, does not mean you’ve overpaid. We’re trained to beat other buyers by just enough.

In a competitive market, it takes more than just the highest budget to secure a home. A Buyer's Agent is often needed to:

  • Be the first to see properties and have advanced opportunity to submit an offer
  • Build rapport with the Sales Agent due to an existing relationship
  • Move swiftly throughout the process
  • Submit an intelligent, strong and well-positioned offer

There’s a few other ways we can potentially save you money:

  1. Through intensive investigation, we help you avoid buying a property that has hidden defects or high maintenance costs. No home is in perfect condition (even new ones), but we help you uncover and understand potential long-term costs that mean you should walk away.
  2. We connect you with competitively priced, high-quality professionals such as building inspectors and conveyancers. The preferential rates we’ve negotiated with these suppliers often save client's money compared to market rates.
  3. Identify opportunities for improvement and value-adds on a home that yourself, and other buyers can’t imagine.
  4. We help you buy faster, which gets you into the market, and might turn rent money into mortgage repayments.
  5. Checking that other professionals you work with during the process aren’t charging you unnecessary fees or offering unfavourable terms. We are your advocate!

A good Buyer's Agent will stop you getting swept into emotional decisions, drawn into selling agent tactics, and dramatically overpaying or exposing yourself to risk.

A Buyers Agent can easily save you 100+ hours on your property purchase journey. 

Instead of spending countless hours researching listings, visiting open houses, and driving around looking at homes, a Buyers Agent can present a curated selection of properties that are the best fit, saving the buyer substantial time. We also avoid you inspecting, submitting offers, paying for inspections and bidding on properties that are outside of your budget.

We are well-versed in the intricate paperwork and processes involved in real estate transactions. This expertise and our assistance eliminates the need for buyers to spend hours deciphering complex contracts, coordinating with inspectors, or negotiating with sellers. We represent you in potentially hundreds of conversations and appointments to facilitate effective communication between all parties and take the administrative burden off you.

Acting as your advisor, we identify potential red flags in a property or negotiate a more favourable price, preventing the need for additional hours spent on resolving unexpected issues or regrettable decisions.

Hiring a Buyers Agent is a good investment for most buyers in both a ‘cool’ and ‘hot’ property market. Here’s just a few reasons why.

In a hot market (good for sellers), a Buyer's Agent:

  • Gets you in the door first, so you’ve got the best chance of moving quickly to secure the property
  • Helps you understand dynamic property prices, and balance putting together a competitive offer but without dramatically overpaying
  • Represents you at Auctions
  • Conducts professional due diligence on a property, so that you don't buy a poor quality property, which is often 'off-loaded' by a seller in a hot market, when buyer's are less picky than normal

In a cool market (good for buyers), a Buyers Agent:

  • Understands the state of the market, even at a suburb level, to accurately price the property and negotiate heavily with the Sales Agent to secure you a fantastic deal
  • Helps you avoid ‘dud’ properties with strong due diligence, because there can be plenty of them sitting around on the market for too long

No. There is no fee for your first consultation with us, and no obligation to proceed. That call or catch up allows us to understand whether we’re a good fit to collaborate together.

During this consultation we’ll cover:

  • Your property brief
  • Where you’re up to on your house hunt
  • What services we offer and how we can help you
  • Our fees, payment schedule and process
  • Answers to any questions you may have

Our fees vary depending on the service you select.

The Complete Property Purchase fully inclusive service needs to be custom quoted to your individual needs. Please contact us for a quotation. It can range from $9,000 to $15,000.

Fees and a full description for our Investigate and Negotiate services can be found on the Services page. We offer affordable 'per-property' services for buyers who prefer to work collaboratively with us.

Investigate and Negotiate together are $1,900 for the first property, then $1,500 for each subsequent property.

The Negotiate service by itself is $1,200 for the first property, then $900 for each subsequent property.

Some buyers only want help with the Investigate and/or Negotiate stages of their purchase journey.

These buyers still benefit from the guidance, knowledge and advocacy of a Buyers Agent, but they may only need help for one or two properties. To keep services affordable, we offer per-property pricing, so you’re not paying for more than you need.

In the unfortunate event you don’t secure the first property, our pricing is sometimes lower on subsequent properties (depending on services selected).

There is no subscription or obligation to order an Investigate or Negotiate service on additional properties, it's always your choice.

The fee only changes during the service period if:

  • You upgrade your choice of service, or add optional extras,
  • Your requirements change during the Complete Property Purchase service, and a new quotation is required as per the terms of service

For example, you might start by hiring us as your 'Purchase Consultant', and then decide to add the optional 'Investigate' service for a specific property you're in the cooling off period for.

If you upgrade from the 'Purchase Consultant' service to the 'Complete Property Purchase' service, then you only pay the upgrade fee.

Payments made for 'Investigate' or 'Negotiate' individual services are one-off, and can't be applied to other services.

The Complete Property Purchase service is payable in monthly $1,100 instalments, and the remaining balance due upon the sales contract being unconditional.

All other services are payable in full at the time of order. 

There are a few occasions in life where it's important to have the insights, support and guidance of a professional and unbiased advocate. Accountants and lawyers are experts in their field and assist people with critical tasks, where the risks and pitfalls involved in not using their services, outweigh the costs.

Buying property is one of the most expensive, risky and complex purchases most people make. It doesn’t matter if you’ve done it a few times, or not at all; every buyer benefits from an independent advisor with their best interests at heart.

A Buyers Agent reduces risk, complexity, stress and effort, whilst providing the information and clarity to make prudent decisions. Clients often look back at the transaction years later, thankful they made that investment to secure the right property, in a reasonable time frame and at the best possible price. With such a large investment and so many complex risks, just one mistake can easily cost more than professional advice. In this way, a Buyers Agent can "pay for themselves".

Unfortunately, there is a misconception that the services of a Buyers Agent are just ‘for the wealthy’ and not for the average Australian home buyer.

Yes, standard industry practice is for the Buyer(s) and Buyer's Agent to enter into a Buyer's Agency Agreement.

This agreement is required to comply with the Land and Business (Sale and Conveyancing) Act 1994.

This agreement outlines the terms of the service provided, such as fees, conditions, duration and other important elements, similar to any other contract of service. After reading the agreement, you’ll have a detailed understanding of what services are, and are not, included in our service.

You can upgrade your service selection with us and sign an updated agreement if required.

Some services we offer on our customer portal will not require you to enter into a Buyer's Agency Agreement, such as ordering a Due Diligence or Building and Pest Inspection Report.

It would be highly unusual to require multiple Buyers Agents to assist you on your purchase journey. There’s simply no need to have more than one agency working on your behalf.

The Buyers Agency Agreement you would sign, appoints us as your exclusive Buyers Agent during the term of that agreement. This is standard industry practice and is the same when selling property. As a comparison, the seller appoints an exclusive agent to represent them during the duration of the Sales Agency Agreement.

Once the Buyers Agency Agreement term finishes, or you choose to exit the agreement before purchasing a property, you could engage another Buyers Agent. Payments already made to us would not be refundable, as per the terms of service.

It is common for buyers to be surprised by the number of additional costs involved in purchasing property. Often, these amount to an additional 5-10% of the home's purchase price. Therefore, you must be aware of them from the outset. Some costs can be added onto a home loan (assuming you have the borrowing capacity), whilst others will need to be paid upfront, which reduces your deposit savings.

During the search:

  • Buyers Agent fee
  • Building and pest inspection fees
  • Deposit required by the contract of sale

At settlement:

  • Stamp Duty
  • Land Services SA fees (Land Tax / Transfer / Title Registration)
  • Conveyancer or legal fees
  • Title search fees
  • Buyers Agent final fee
  • Reconciliation of Emergency Services Levy
  • Reconciliation of Strata / Community fees
  • Reconciliation of Council Rates
  • Reconciliation of SA Water services
  • Title insurance
  • Home (building) and contents insurance

Finance:

  • Property valuation fee
  • Rate lock fee
  • Security guarantee fee
  • Document preparation fees
  • Mortgage registration fee
  • Mortgage application fees
  • Loan establishment fees
  • Mortgage package yearly fee
  • Loan settlement fees
  • Mortgage broker fees (note, this is normally paid by the bank and hidden from you)
  • Lenders Mortgage Insurance (less than 20% deposit. Capitalized onto the loan)

Moving in:

  • Internet, phone, electricity, gas connection or establishment fees
  • Moving expenses (removalist)
  • Cleaning of the home
  • Immediate repairs or maintenance
  • Tradespeople required to set up facilities within your home (install a washing line etc)
  • Cost of new furniture or appliances

This really depends on your requirements, and market conditions at the time. If you have unique needs and there aren't many homes on the market that meet those needs, it will take longer.

Many home hunters report they are “seriously looking” for 6+ months. Ideally, we can find our clients their dream home in 2 months or less.

If you don’t select a service that includes what we call ‘Search’, then you will need to be hunting for properties yourself.

If you’ve selected our Complete Property Purchase service, the first of three elements to this service is the ‘Search’ phase. This service involves us finding properties that meet your brief, using traditional methods such as RealEstate.com.au, but also other methods such as reaching out to Sales Agents in your target areas.

Although it’s our role to present properties to you, there are various scenarios in which this may be inversed, for example:

  • You text message us a link to properly newly listed online before we have a chance to find it ourselves
  • You have a friend of a friend that is selling their property, and is happy to sell it to you off-market

It is only natural for many people to still keep an eye on the property market, even while we are looking for you. There is a collaborative, communicative and transparent relationship between Buyer and Buyer's Agent. There is no discount on our fees if you present us a property that you end up purchasing.

We’re both on the journey of finding you a property, and the search phase to our Complete Property Purchase service is only a small part of the equation. We may have already presented you 10+ homes. Even when you are the first to find a home, we’ll still be assisting you with detailed evaluation, comparison, investigation, negotiation and settlement services.

We’re here to support you where you need it most during your property purchase. We adapt our approach and timeline to suit your unique needs and circumstances.

Fundamentally, there's three approaches:

  1. We do everything for you (Complete Property Purchase)
  2. We advise you (Purchase Consultant)
  3. We help with particular tasks (Investigate and/or Negotiate)

There are four stages of buying:

  • Search
  • Investigate
  • Negotiate
  • Settlement

You can choose for us to handle all four stages, and we’ll execute the entire process. We provide premium support and guidance from initial planning and strategy, right through to personally handing you the keys on settlement day. This is called our Complete Property Purchase service.

If you'd prefer to have a co-pilot approach, select our Purchase Consultant service, and we'll be available via phone, text and email to support you during every phase. You complete the leg-work, but have the guidance, advice, contacts and knowledge of a professional Buyer's Agent the entire time.

Finally, you can hire us on a per-property basis to Investigate or Negotiate.

For the Complete Property Purchase service during the Search phase, we will hunt for properties on your behalf after defining a detailed property search brief.

We find properties through the following methods:

  • Online property portals
  • Sales Agency websites which can include unadvertised properties
  • Subscriptions to sales agency databases
  • Relationships with sales agents

The vast majority of property sold in Australia is advertised, especially through listing portals such as RealEstate.com.au and Domain.

You may notice the term ‘off-market’ becoming more common in real estate which would, by definition, require the vendor pays no marketing fees, and the sales agent only shares the property within their network, or to buyers they already know. Alternatively, an off-market property might not be sold by a Sales Agent, and the vendor could sell directly to a buyer.

It’s important not to confuse the terms off-market and pre-market. Many properties will be positioned or referred to as off-market, but in fact, it was part of the selling strategy to make the property appear exclusive, when it was always going to be placed on-market.

If a property is truly off-market, buyers can get caught in two ways:

  1. The vendor doesn’t really want to sell, but would sell if they got an above-market price. Buyers can expect to pay a 10-20% above-market premium for off-market properties.
  2. The property is in poor condition, or might have an issue. Sales Agents show these properties to their registered database of buyers, hoping that someone will take this ‘dud’ off their hands.

Some off-market properties are genuine because the seller doesn’t want to prepare the home for photos or inspections, or would prefer to keep the sale confidential. We may be able to find you a property like this, but it shouldn’t be the key selling point of a trustworthy Buyer's Agent. We can find off-market or pre-market options in the following scenarios:

-              Real estate sales agents we know, call us to see if we have qualified buyers ready to buy

-              We contact sales agents in areas you’re searching in to share your brief

-              Sellers can contact us directly before they start working with a sales agent

-              Past clients know to contact us directly before they sell

-              Current clients using our Buyers Agent service might be selling also

Our role is to bring you as many properties as possible that meet your brief, and then carefully analyse them.

Buyers will need to assemble their team of professionals, including:

  • Buyers Agent
  • Mortgage / Finance Broker
  • Building and pest inspector
  • Conveyancer
  • Property manager (for investment properties)

You will also interact with:

  • Sales agent
  • Vendor (seller), typically through the Sales Agent

You may also work with trades such as:

  • Other inspectors, such as a pool inspector or structural engineer
  • Pre-occupancy cleaning'Pre-occupancy cleaning
  • Locksmith to re-key or replace locks
  • Minor improvements to the property before occupancy

An important part of our service is due diligence, which involves thoroughly researching and evaluating a property. We refer to this as the 'Investigate' service. It's included with the Complete Property Purchase, and an optional add-on for the Purchase Consultant service. DIY buyers can hire us just to Investigate a property, and we provide reports for other industry partners also.

Depending on who commissions this due diligence report, key sections of the report include:

  • 250-point on-site Property Specification Report
  • 3D Home Scan / Virtual Tour
  • Market Price Report
  • On-site photo and video gallery

We deeply investigate a wide range of business and goverment data sources, assessing items such as:

  • Land; including elevation, views, satellite imagery
  • Property sale and rental history
  • Council and zoning information
  • Recent or active development or subdivision applications from neighbouring properties
  • Easements, encumbrances and other title considerations
  • Schools, Walkscore, suburb insights
  • Strata or community group insights
  • Property insurance
  • Utilitiy connections and underground locations

The purpose of our investigation and advice is to:

  • Give you the data you need to choose an offer price
  • Uncover red flags and areas of concern
  • Highlight issues that require further investigation
  • Provide clarity on whether the property truly meets your needs
  • Allow you to make decisions confidently

Our due diligence process far outweighs the enquiries that most buyers make on property, and gives you the insights and data you need to make informed decisions.

No.

The reason many people hire a Buyer's Agent is to reduce the time, effort and complexity of dealing with many, many Sales Agents on their purchase journey. It’s common for buyers to be flooded with regular calls, texts and emails from Sales Agents who they register with at open inspections. As soon as Sales Agents discover that you’re a ‘hot’ buyer, they’ll be keeping in touch with you.

We’re an intermediary between you and Sales Agents, so you don’t have to share any of your details. In fact, there’s no particular need for you to speak to the Sales Agent even for a property you’re negotiating on, or bidding at Auction for.

Of course, you’re welcome to be in communication with any Sales Agent during the process, but if you don’t want to, we’re here to help.

This depends on the contract of service, inclusions and exclusions.

For our Complete Property Purchase service, you can expect a high degree of support, communication and assistance for an extended period of time. This service has limitations on the duration of service, the number of due diligence reports requested, and negotiations completed. Details are provided in the contract of service.

Our Investigate and Negotiate services are specific to a given property. All of the specified tasks are completed related to the target property. Therefore, these services are ‘limited’ more so on inclusions than time.

We ensure you enjoy the benefits of our advocacy, education and support beyond the service period, through our Education Hub, and other resources. 

Yes, we can submit offers and even bid at auction for you (as your Proxy bidder).

For a Private Treaty sale (negotiation or best offer by) we can submit offer forms to agents on your behalf.

At Auctions, we can attend, bid, and sign the contract of sale on your behalf, as your registered Proxy Bidder. There is no legal requirement for you to be present.

Keep in mind, the best deal is more than just the lowest possible purchase price. We consider every aspect of the deal, including items that are often overlooked such as access, inclusions, timeframes, and more. Part of our Negotiation service is to work closely with you to prepare a compelling offer and strategy.

Please note, that we the Market Price Appraisal is provided within the Investigate service, not the Negotiate service. Buyers that only hire us for the Negotiate service won't be provided a detailed price estimate.

No, not necessarily. Sometimes the speed of sale is more important than price; either a fast sale with no conditions, or a longer settlement to allow them to move elsewhere.

Additionally, sellers (vendors) are highly influenced by the recommendations of their Sales Agent. The Sales Agent typically wants a quick and successful settlement without fuss. They are looking for buyers that are serious, reliable and fast with communication.

Sales Agents want to present offers to their vendor that:

  • Have the sellers ideal settlement duration terms
  • Include as few conditions as possible, such as ‘subject to finance’ or ‘subject to inspection’
  • Are from buyers they think are capable of proceeding with the sale

Sometimes, a Sales Agent will suggest to their vendor that they accept an offer $10,000+ lower, because that buyer seems more reliable, and has fewer conditions to their offer.

It costs the vendor money, and the Sales Agent a lot of time to re-launch a property to market after a failed contract. At the recommendation of their Sales Agent, a vendor may accept a lower price from a buyer that is less likely to exit the contract using their cooling off rights.

We help you conduct critical due diligence investigations, finance and legal details so that you can submit a compelling offer, and give sellers confidence you're a serious buyer.

You may notice the term ‘off-market’ becoming more common in real estate which would, by definition, require the vendor pays no marketing fees, and the sales agent only shares the property within their network, or to buyers they already know. Alternatively, an off-market property might not be sold by a sales agent, and the vendor could sell directly to a buyer.

It’s important not to confuse the terms off-market with pre-market. Many properties will be positioned or referred to as off-market, but in fact, it was part of the selling strategy to make the property appear exclusive, when it was always going to be placed on-market.

If the property truly is off-market, buyers can get caught in two ways:

  1. The vendor doesn’t really want to sell, but would sell if they got an above-market price. Buyers can expect to pay a 10-20% above-market premium for some off-market properties.
  2. The property is in poor condition, or might have an issue. Sales Agents show these properties to their registered database of buyers, hoping that someone will take this ‘dud’ off their hands.

Some off-market sales are genuine, because the seller doesn’t want to prepare the home for photos or inspections, or would prefer to keep the sale confidential.

We’ll bring you pre-market properties and move quickly to secure your ideal property. Please understand that true off-market properties are rare, and are often undesirable due to cost or condition.

Reach out to our team via text message, phone, email, Facebook Messenger or Whatsapp. You can also fill in your property brief on our website, or schedule a discovery call.

We’re available to answer any questions you may have about our service, process or how specifically we can assist you in your property search. We’ll ensure you fully understand the different options, fees and features of our service.

It is quite rare that a client who engages our services would terminate their property purchase search.

The agreement signed when a buyer engages our service, explains how the payment terms work, and what portion of payments are required in relation to an early exit. Fees payable depend on the service selected, and at what stage you wish to exit.

We can answer this question in more depth and related to your personal circumstances on a no-obligation discovery call. 

A Buyer's Agent is generally able to access more properties than a standard buyer, due to existing relationships with Sales Agents and advanced search methods.

But it’s not only about access; it’s about the speed of access. Often, a deal can be done before the first scheduled open inspection, or the day after. 

Buyer's Agents are deeply embedded in the industry and have professional connections with Sales Agents who may offer them properties before being advertised. These types of properties are referred to by many names, including; silent listings, unadvertised, pre-market, pre-portal, exclusives.

Not only does a Buyer's Agent get first access to some properties, they also have systems and procedures to identify and take advantage of newly advertised listings quickly. They know how to submit compelling offers that the Sales Agent is likely to recommend their vendor accepts.

A good Buyer's Agent will find ideal properties much faster than a buyer doing casual research every few days on the real estate listing websites.

Buyers hire and pay the professional fees of a Buyer's Agent. This ensures their advice is independent, unbiased and the agent has a fiduciary duty to their client; the buyer. This is similar to a seller hiring a Sales Agent, where the seller will pay their service fee.

A Buyers Agent cost at Navigate Buyers Agency depends on the level of service you select. You can learn more about our services here. We offer a full search to settlement service, or we can assist you with investigate and negotiating a property you find. You can also hire us as a consultant only, and we act as your co-pilot during the entire purchase journey.

We offer a fixed-fee service, so you know the cost upfront and you pay the same fee, regardless of the value of the property you buy. Other agencies charge a percentage of the property price, so they’re incentivised to suggest more expensive properties to you. We don’t believe this is fair, so we have a fixed price, regardless of your house budget. Our fees can be found here.

Navigate Buyers Agency currently services Adelaide metro property. We only assist buyers looking to purchase their home or an investment property in greater Adelaide metro suburbs.

Real estate regulation in each state of Australia requires that a Buyers Agent holds a licence to operate in the state of which they are purchasing property.

At Navigate Buyers Agency, we separate our services into the four stages of buying:

  • Search
  • Investigate
  • Negotiate
  • Settlement

If you love searching for property, or have already found a property you want to buy, then you can engage us only for the Investigate and Negotiate service.

If you don’t want us to investigate the property with our due diligence process, then you can just hire us for the Negotiate stage, where we will conduct Private Treaty negotiations or bid at Auction on your behalf.


If you’re just starting or don’t have any particular property you’re ready to buy, then you may like to consider our full service, which includes all four stages. This is the highest level of support, where we handle every step of the process from search to settlement.

Every buyer has a unique property purchase journey.

During our free initial consultation, we’ll learn more about your ideas, expectations, preferences and goals.

We tailor our Complete Property Purchase package to provide the type, duration and depth of support that your brief will require. We take into account your personal requirements and the complexity and unique characteristics of your target property.

We will include options for reduced fees, in the event you secure a property earlier than expected. This is possible because less time is required during the Investigate and Negotiate stages.

Too often, buyers don’t complete sufficient due diligence on a property and end up with buyers remorse. They might overpay, buy a home with issues, or discover the home is undesirable to live in once they move in.

Our Investigate service provides comprehensive and sophisticated reports that allow you to make a purchase decision with confidence and clarity. You’ll know what you’re paying and what you should offer for it.

We complete a 250-point Property Specification Report, a 40+ page Due Diligence Report, and a Market Price report. These reports evaluate a property far beyond the enquiries your average buyer will make.

Yes, we can. At Navigate, we separate our services into the four stages of buying:

  • Search
  • Investigate
  • Negotiate
  • Settlement

If you have already found a property you want to buy, then you can engage us only for the Investigate and Negotiate service.

If you don’t want us to investigate the property with our due diligence process, then you can just hire us for the Negotiate stage, where we will conduct Private Treaty negotiations or bid at Auction on your behalf.

Of course! We separate our services into the four stages of buying:

  • Search
  • Investigate
  • Negotiate
  • Settlement

The Negotiate service includes either Private Treaty negotiations with the selling agent or vendor, or bidding for you at Auction.

Many buyers make the mistake of overpaying for property during negotiations, due to either:

  1. Not understanding a fair market price for the property
  2. Not effectively negotiating

Over-paying can easily cost tens of thousands of dollars, and it can happen in a moment. Sales agents are trained to extract the highest possible price from buyers. In fact, it’s their fiduciary duty to do so for their client.

We carefully and strategically build out a plan of how to acquire the property, considering dozens of different factors. Together, we’ll craft an offer that the seller can’t ignore. If we’re going to Auction for you, we’ll be prepared for all potential outcomes and always stop at a walk-away price we agree to prior to Auction.

Negotiate is included in the Complete Property Purchase. You can hire us just for the Negotiate service if you are a DIY buyer. It can also be added as an optional extra to the Purchase Consultant.

We sure can! This is part of our Negotiate service.

In South Australia, we can attend and bid for you at Auction as your Proxy Bidder, regardless of whether you are physically present or not. We can sign the contract of sale for you, and assist you with finalising what’s required on auction day if you’re the successful bidder.

A lot of preparation work is completed prior to bidding for you at Auction and is part of our Search or Investigate services. Buying at Auction requires advanced planning and property evaluations in order to reduce risk, ensure a smooth process and obtain a great outcome.

If you’re hiring us just for our Negotiate service, we’ll work to your specific requirements, such as a walk-away price. 

We certainly can! Remote buyers often engage a Buyer's Agent to help them on the journey of securing a property.

We’ll work virtually with you, regardless of where you currently live. Benefits include:

  • Eyes and ears on the ground in your target suburbs
  • Comprehensive due diligence with local knowledge
  • Photo gallery, video walkthrough, drone imagery and a 3D Home Scan to properly show you the property
  • Working on the same time zone as the sales agent
  • Local industry connections
  • SA Legal and regulatory knowledge

We can connect you with other professional services, and help you establish the new property, whether you’re moving in, or it’s a remote investment.

We offer a range of services, so you can choose your level of involvement.

Yes. We’re so confident you’ll love working with us, that we guarantee our service.

If you are not fully satisfied with our Complete Property Purchase service after two weeks of collaborating together, we’ll fully refund you.

Naturally, conditions apply that are related to the type of service you select. Contact us to learn more.

Following industry norms, and legal requirements, we are unable to assist you in the following topics:

  • Complete a building and pest inspection on a property
  • Mortgage or finance advice that is specific to you
  • Legal advice, such as title specifications or contract conditions
  • Property investment advice
  • Tax or accounting advice
  • Zoning or regulations advice
  • Engineering, water, fire or other risk assessments
  • Valuations (only market appraisals can be offered by Buyer or Selling Agents)
  • Settle legal disputes due to contract breaches

We have a network of trusted, reliable and high-quality professionals that we can connect you with to assist you in these services.

Before you sign up with us, you’ll be able to see a full list of tasks completed depending on the service level you select.

Almost all buyers will work with a conveyancer, finance broker and building inspector during their purchase journey.

This depends on the service you select. We have several service options, which include different combinations of the four stages of buying:

  • Search
  • Investigate
  • Negotiate
  • Settlement

For example, if you only hire us for the Investigate and Negotiate stage, then you’ll need to handle all tasks within the Search and Settlement stages. You will be hunting for property, and our involvement ends once you’ve signed the contract of sale.

Clients who select the Complete Property Purchase service can expect most tasks to be completed on their behalf. Your time is still required to:

  • Review properties we suggest
  • Read our due diligence reports
  • Answer questions from their conveyancer and mortgage broker

No.

We do not operate a sales agency, and we do not sell property. We don’t accept commissions from sales agents or property developers, nor do we undertake in undisclosed referral arrangements. We are a full-disclosure Buyers Agency, and only operate with a fee-for-service structure.

The Real Estate Buyers Agents Association of Australia (REBAA) does not permit members to also sell property, which gives an indication of how seriously they are concerned about this conflict of interest.

We have all types of properties available, from development sites to family homes. We are constantly searching for property on behalf of a network of property buyers, including flippers, renovators, investors, developers and home-owners.

Simply Contact Us to register your interest.

We request you complete a Buyer Brief, so that we understand and only send you the types of properties you're interested in.

We'll need to know about your preferences on location, budget, and property type.

Sometimes! But most are shared within our private network.

We strategically source properties directly from owners, or sometimes through Sales Agents. After careful inspection and analysis, we offer the deal to our registered private network of investors, flippers, renovators, developers and owner-occupiers.

If we know there isn't an relevant buyer in our network, we may list the sale on Realestate.com.au or Domain.

The key role of a Buyers Agent is to find property for their client. We service all types of clients, including:

  • Investors
  • Flippers
  • Renovators
  • Developers
  • Owner-occupiers

Our "Deal Delivery" service is an innovative way of better serving clients. We go directly to property owners or Sales Agents to secure off-market and pre-market property. There's a few ways in which we secure the deal, then share it within our network.

Sometimes we sell a property, other times we assign an existing contract.

We source property throughout Adelaide for investors seeking all types of property. We're on the ground, strategically securing property directly from owners, or pre-market from Sales Agents. We know how to find a great deal then complete a thorough Due Diligence. We help our clients avoid paying "retail price" during a competitive "on-market" sale.

You send us your Buyer Brief and receive Property Deals directly to your inbox. There's no upfront cost, contractual arrangement, subscription or commitment for this service. We only get paid when a buyer in our private network settles on a property.

Alternatively, you can hire us directly as a Buyer's Agent to search specifically for the type of property you want. This typically costs $10,000+.

We source property that would benefit from renovation throughout Adelaide.

We're on the ground, strategically securing property directly from owners, or pre-market from Sales Agents. We know how to find a great deal then complete a thorough Due Diligence. We help our clients avoid paying "retail price" during a competitive "on-market" sale. Even a dilapidated home can sell for an astronomical price in a hot market, leaving no room for profit after a flip.

You send us your Buyer Brief and receive Property Deals directly to your inbox. There's no upfront cost, contractual arrangement, subscription or commitment for this service. We only get paid when you settle on a property.

Alternatively, you can hire us directly as a Buyer's Agent to search specifically for the type of property you want. This typically costs $10,000+.

We source property ripe for development throughout Adelaide, including:

  • Land or knock-down homes
  • Property ideal for subdivision
  • Multiple allotments next to each other
  • Property in specific development zones

We're on the ground, strategically securing property directly from owners, or pre-market from Sales Agents. We know how to find a great deal then complete a thorough Due Diligence. We help our clients avoid paying "retail price" during a competitive "on-market" sale.

You send us your Buyer Brief and receive Property Deals directly to your inbox. There's no upfront cost, contractual arrangement, subscription or commitment for this service. We only get paid when you settle on a property.

Alternatively, you can hire us directly as a Buyer's Agent to search specifically for the type of property you want. This typically costs $10,000+.

We source property that would benefit from renovation throughout Adelaide.

We're on the ground, strategically securing property directly from owners, or pre-market from Sales Agents. We know how to find a great deal then complete a thorough Due Diligence. We help our clients avoid paying "retail price" during a competitive "on-market" sale. Even a dilapidated home can sell for an astronomical price in a hot market, leaving no room for profit after a reno.

We service clients that live in the property during renovation, or quickly renovate and sell or rent.

You send us your Buyer Brief and receive Property Deals directly to your inbox. There's no upfront cost, contractual arrangement, subscription or commitment for this service. We only get paid when you settle on a property.

Alternatively, you can hire us directly as a Buyer's Agent to search specifically for the type of property you want. This typically costs $10,000+.

Selling a residential property off-market means the property is not widely advertised. Instead, the sale is conducted privately, shared only with a targeted group of potential buyers, such as investors or individuals within a specific network.

The main advantages of selling off-market include maintaining privacy and speeding up the transaction process. Sellers often choose this route to avoid public awareness, limit foot traffic, or attract serious buyers who are ready to close quickly.

At Navigate, we go a step further, and purchase properties directly from sellers and without the involvement of a sales agent. The seller and Navigate agree on a sales price, and each use conveyancers to enter into a Contract of Sale.

Selling a property can be an expensive, long and complicated process. It often involves dealing with many people over multiple months, and having to do a lot of work youself.

By selling directly to us, you can easily save $30,000 in selling costs:

– No sales agent fee
– No marketing costs
– No staging
– No repairs or renovation
– No open inspections
– No signboard; no nosy neighbours!

Other benefits include:

  • We'll give you a competitive offer quickly
  • Move out when you like (you choose the settlement date)
  • Know exactly how much you sold for before you move elsewhere
  • You have just one point of contact

You don't need to prepare your home in any way - simply hand over the keys at settlement.

In South Australia, a seller is not required to hire a Sales Agent when selling property. Of course, sellers will still require a conveyancer who acts as their legal representiative, to help legally process and protect the seller's interests during settlement.

In a hot sellers market, there are plenty of qualified buyers ready to purchase your home. As a Buyer's Agency, Navigate has a network of buyers ready and waiting. We can offer you top-dollar for your home, without you needing to pay tens of thousands in selling costs.

Buyers don't necessarily need your house to be perfectly clean, presented and cosmetically improved prior to purchase. They'd often rather take control of these updates themselves, so sellers can simply sell directly to Navigate, and we'll handle the rest.

Absolutely, yes.

We've got plently of buyers desperately trying to secure all types of homes throughout Adelaide. We don't low ball sellers, and we don't mess around.

If your property might be a good fit for one of our buyers, we'll act quickly to appraise your property and offer your a competitive, top-dollar price, with favourable agreement terms. The property market moves quick these days, and we respect the time of buyers and sellers.

There's a few ways in which we work with sellers to purchase their home.

  1. Sellers enter into a Contract of Sale with Navigate Real Estate Group Pty Ltd as the buyer
    • We may then assign or novate the contract
  2. Navigate connects you directly to a buyer
  3. You may choose for Navigate to represent you in an on-market sale

Selling directly to Navigate is the same as any other property transaction between a seller and a buyer - there is simply no Sales Agent involved.

In South Australia, it's always a good idea for both seller and buyer to have a conveyancer represent their interests, comply with relevant legislation and regulations, coordinate and manage the process and paperwork required. Techincally, its not legally required to hire a conveyancer, but the vast majority of people do.

You can expect to pay around $1,500 for their services.

When you sell directly to Navigate, you only need to pay a conveyancer around $1,500, and then cover your own moving costs. All other costs below should be avoidable.

Sellers will typically pay many expenses when selling property. We help sellers avoid these costs, by selling directly to us, in "as is" condition. Costs can include:

  • Typically 1.5 > 2.5% sales agent commission
  • $4,000 for staging (furniture hire)
  • $2,000 for online property portals
  • $1,000 for photos and video
  • $600 sign board
  • $300 brochures

Sales agents will often recommend you clean, repair and enhance the property, such as:

  • $1,000 Professional deep-clean
  • $2,000+ handy-person minor repairs
  • Garden clean ups, interior or exterior painting and more...

Take the next step in securing your ideal home

Speak to an Independent Buyers Agent, not a Salesperson.